Refund policy

You may request a return within 7 days of delivery. Please contact us with your order number and reason for the return before sending an item back.

Return eligibility

Items must be unused, sealed, in their original packaging, and accompanied by proof of purchase. Opened cosmetics, used beauty tools, items damaged after delivery, and clearance or final-sale items are not eligible for change-of-mind returns. Return shipping charges may apply.

Damaged, incorrect or faulty items

Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty or incorrect so we can review the issue and help resolve it.

Refunds

We will inspect returned items and notify you of the outcome. Approved refunds are processed to the original payment method within 5–7 business days. Shipping fees are non-refundable, except where required by applicable law.

Exchanges

Exchanges are subject to stock availability. Contact our support team with your order number and the item you wish to exchange.

Contact us

For return instructions or questions, contact EYEONE support. This policy does not limit any rights you have under applicable consumer law.